Frequently Asked Questions
Email servers supported
Microsoft Exchange 2003, 2007 and 2010
Lotus Domino 6 to 8.5
IMail 2006 and above
Migrating servers
MailMeter can be moved to a different server - as a new installation. The license keys are deactivated on the current server and the new server is installed reactivating the keys.
Disaster recovery
Waterford Technologies' products run in virtual machines or on real servers. For any disaster recovery, a temporary license is issued at no charge.
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We "Do What It Takes" to make you successful. Our customers' needs are given the highest priority. Our trained team ensures support is always available in a timely and appropriate manner. Our "Do What It Takes" attitude ensures your requests and needs are handled as quickly as possible.
Product Support - If you are on an active annual maintenance plan, you have access to telephone and email assistance, remote access support, and product updates as new releases become available.
Customization - Waterford Technologies' products can be customized to meet your needs. New reports, filters, integration with external applications, special processing, and external e-mail importing are some of the ways we've helped our customers.
Professional Services - We offer a comprehensive fee-based consultancy service to customers who need help with software release upgrades, database tuning, storage analysis, formulating policies, maximizing the use of their e-mail system, etc.