Annual Maintenance
Waterford Technologies delivers excellent technical support through a variety of Support Packages that are renewed on an annual basis. Details on specific support packages are available and provided upon request. Contact our sales team for more information on support for your MailMeter solution.
What if I do not have an Annual Maintenance agreement active?
In order to receive support from our technical staff, you must have an active annual maintenance agreement. If for any reason you have been off annual maintenance, you must reinstate the annual maintenance paying back fees and penalties to become active again.
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We "Do What It Takes" to make you successful. Our customers' needs are given the highest priority. Our trained team ensures support is always available in a timely and appropriate manner. Our "Do What It Takes" attitude ensures your requests and needs are handled as quickly as possible.
Product Support - If you are on an active annual maintenance plan, you have access to telephone and email assistance, remote access support, and product updates as new releases become available.
Customization - Waterford Technologies' products can be customized to meet your needs. New reports, filters, integration with external applications, special processing, and external e-mail importing are some of the ways we've helped our customers.
Professional Services - We offer a comprehensive fee-based consultancy service to customers who need help with software release upgrades, database tuning, storage analysis, formulating policies, maximizing the use of their e-mail system, etc.